u005cu003ch2 style=u005cu0022text-align: center;u005cu0022u005cu003eShipping and Returns Policyu005cu003c/h2u005cu003eu005cru005cnu005cu003ch2u005cu003eu005cu003c/h2u005cu003eu005cru005cnu005cu0026nbsp;u005cru005cnu005cu003ch3u005cu003eShipping Policyu005cu003c/h3u005cu003eu005cru005cnu005cu0026nbsp;u005cru005cnu005cu003ch4u005cu003eShipping Scopeu005cu003c/h4u005cu003eu005cru005cnThe territorial scope of sales of Waxu005cu0026amp;Calm is limited to the Iberian Peninsula and the communities of the Canary Islands and Balearic Islands, as well as Ceuta and Melilla. Once the payment for the products purchased through the Store has been verified, they will be sent to the address that the user provided at the time of registration, which will include Full Name, Address, Postal Code, Province, Country, Contact Phone, and Email. The shipments will be delivered to the address indicated by the user during the purchase process. The cost of shipping is not included in the price of the Products. At the time of purchasing the Product, the User will be informed of the exact cost of shipping and any additional costs that may arise.u005cru005cnu005cru005cnThe company responsible for delivering the user’s order is GRUPO MRW. The shipping cost within the Spanish peninsula, excluding the Canary Islands, Balearic Islands, Ceuta, and Melilla, will be 4.20€ per package whose purchase price is equal to or less than 49.99€. If the order exceeds this amount, shipping will be free for the customer or user. For other territories different from the Spanish peninsula, the shipping cost will be informed to the client at the time before purchase, automatically calculated by the shipping cost systems configured in the Store.u005cru005cnu005cu003ch4u005cu003eOrder Trackingu005cu003c/h4u005cu003eu005cru005cnWithin a maximum period of 24 hours, Waxu005cu0026amp;Calm will send an email to the User, confirming the purchase. This email will assign a reference code to the purchase and will detail the characteristics of the purchased Product, as well as transportation costs and the Total price including VAT. The User who purchases a product through the Store must make the payment through the payment methods published at that time in the Store, which can be freely modified at any time by the Store. All payment data is sent encrypted through a secure TLS connection. The order confirmation sent by Waxu005cu0026amp;Calm is not valid as an invoice, only as proof of purchase. The user can download the invoice from their account or request its sending to the email info@waxandcalm.es.u005cru005cnu005cu003ch4u005cu003eDelivery Problemsu005cu003c/h4u005cu003eu005cru005cnIf your order does not arrive within the estimated period, please contact us at info@waxandcalm.es to manage the incident. In case of loss or damage in the shipment, we will work with the courier company to offer a solution.u005cru005cnu005cu003ch4u005cu003eInternational Shipments and Customsu005cu003c/h4u005cu003eu005cru005cnFor orders outside of Spain, customers are responsible for any applicable tax or customs duty. We are not responsible for delays caused by customs.u005cru005cnu005cu003ch4u005cu003eIncorrect Address or Unclaimedu005cu003c/h4u005cu003eu005cru005cnIf the package is returned due to an incorrect address provided by the customer or because it has not been claimed, the buyer will be responsible for the reshipping costs.u005cru005cnu005cru005cnu005cu0026nbsp;u005cru005cnu005cru005cnu005cu0026nbsp;u005cru005cnu005cu003ch3u005cu003eReturns Policyu005cu003c/h3u005cu003eu005cru005cnu005cu0026nbsp;u005cru005cnu005cu003ch4u005cu003eReturns and Exchangesu005cu003c/h4u005cu003eu005cru005cnu005cu003culu005cu003eu005cru005cn u005ctu005cu003cliu005cu003eDamaged or Defective Candlesu005cu003c/liu005cu003eu005cru005cnu005cu003c/ulu005cu003eu005cru005cnIf you receive a candle that is damaged or has a defect, please contact us on the same day of receiving the product. We will be happy to replace the damaged or defective item free of charge. To process your return request, we will need a clear photograph of the damaged or defective product as proof and we will proceed with the return.u005cru005cnu005cu003culu005cu003eu005cru005cn u005ctu005cu003cliu005cu003eExchanges for Customer Errors:u005cu003c/liu005cu003eu005cru005cnu005cu003c/ulu005cu003eu005cru005cnIf you made an incorrect order or change your mind about your purchase, you can return the product in its original and unused condition within 14 calendar days of receipt. The return shipping costs will be your responsibility. Once we receive the returned product, we will offer you a refund or help you acquire the desired candle or product.u005cru005cnu005cu003culu005cu003eu005cru005cn u005ctu005cu003cliu005cu003eReturn Conditionsu005cu003c/liu005cu003eu005cru005cnu005cu003c/ulu005cu003eu005cru005cnReturned products must be in their original and unused condition, in their original packaging and with all tags and accessories intact. You must notify us of any problem or return request within the period specified in the previous points. For return requests, please contact us via the email info@waxandcalm.es, through which we can provide you with detailed return instructions.u005cru005cnu005cu003culu005cu003eu005cru005cn u005ctu005cu003cliu005cu003eRefundsu005cu003c/liu005cu003eu005cru005cnu005cu003c/ulu005cu003eu005cru005cnOnce your return has been processed and a Waxu005cu0026amp;Calm technician has verified that the returned product complies with the correct standards and condition of the product for return, we will issue a refund or send a replacement, according to your preference. Refunds will be made to the same form of payment used in the original purchase and may take up to 10 business days to process.u005cru005cnu005cu003culu005cu003eu005cru005cn u005ctu005cu003cliu005cu003eApplicable Law and Jurisdictionu005cu003c/liu005cu003eu005cru005cnu005cu003c/ulu005cu003eu005cru005cnIn case of conflict and any dispute that may arise from accessing or using this website, the parties agree to use the extrajudicial conflict resolution system at the electronic headquarters Online Dispute Resolution of the European Commission (europa.eu)(ODR: Online Dispute Resolutions), which can be done through electronic arbitration or electronic mediation. The ODR Platform is an online tool created by the European Commission to resolve possible incidents that arise when buying products or contracting services online.u005cru005cnu005cru005cnAt Waxu005cu0026amp;Calm, we strive to provide you with exceptional products and impeccable customer service. We are committed to resolving any issues you may experience with your purchases.u005cru005cnu005cru005cnIf you have any additional questions or need assistance, please don’t hesitate to contact us.u005cru005cnu005cru005cnThank you for choosing us and enjoy our handcrafted candles.u005cru005cnWaxu005cu0026amp;Calm.